Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days from the date of purchase to return an item for a refund.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, washed, damaged, or altered in any way may not be eligible for return.

If you created an account on castellostore.com simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All returns must be shipped to 48 Broad St, Red Bank, NJ 07701, United States.

Exchanges

If you need to exchange an item for a different size please contact our customer service team within the 30-day return period. We'll be happy to assist you with the exchange process.

We will only send replacements for damaged or defective items.

If you need to make an exchange for the same item please email cs@castellostore.com

Sale items 
Online purchases of sale items are final sale and are non-refundable unless damaged or defective 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued mailed to you. 

Refunds

Once your return is received and inspected, we will initiate a refund to your original method of payment. Please allow [number] days for the refund to be processed and credited to your account.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping will only be refunded if the error was on our end (incorrect item, defect etc) 

If you are shipping an item over $75 we suggest using a trackable shipping service or purchasing shipping insurance. We are not responsible for packages that are lost in transit by the carrier.