FAQS

Pre-Sales Questions

Answer

Yes it is.

Answer

No, We don't

Theme Questions

Answer

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: belle-dolls-1.0.0-sections-ready.zip in the folder Ella Sections Ready 3.0.0, then you just need to upload belle-dolls-1.0.0-sections-ready.zip file to your Shopify store.

Answer

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Answer

Yes, we will assist you to install the template if needed

Answer

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

Answer

Yes. You can turn on/off the animation in the Setting page.

Answer

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Answer

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

Answer

The theme package includes theme source, Photoshop design files, sample data and manual guide.

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That is not a problem. You just need to modify the width/height ratio in theme settings.

Answer

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

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Yes, you can. You can also set image border colours.

Answer

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Answer

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Unable to find satisfactory answers ? Contact Support

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